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Zoho SSO Help

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Zoho SSO Help

This page will answer most of the frequently asked questions that new users have when they sign up with Zoho. Newbies interested in registering with Zoho can do so by either visiting a specific Zoho service sign in page - say Zoho Writer (http://writer.zoho.com/) or by directly going to the Zoho (Sign Up) page. Once the users are directed to any of these pages, they have to click the "Sign Up" link and proceed by entering the sign in details required to set up an account with Zoho.

A typical Zoho sign-up page will look like the one below. Users need to provide username, email address, password to set up an account with Zoho.
 

Please refer to the list of sign up FAQs as mentioned below:

  1. How do I change the 'username' of the registered Zoho account?
  2. How do I close my Zoho account?

Zoho Sign Up/Sign In using Google/Yahoo! IDs

As a first step towards opening up our services to the external world, users can now access Zoho using their Google/Yahoo! credentials. For accessing Zoho services users can visit Zoho main page - http://zoho.com/index.html, and enter their Google or Yahoo! account details by clicking on the appropriate link present in the "Sign In" box at the top right corner. 

Please refer to the list of Google/Yahoo! sign up FAQs as mentioned below:

  1. Can I access Zoho services using Google Apps account?
  2. How can I remove my openId Mapping?
  3. I got "Oops! We are confused" error during SignIn. How can I resolve?

     

1. Is it secure to access Zoho services using Google/Yahoo! sign-in credentials?

Yes, its a secure sign-in. Also, users need not worry about security when accessing Zoho services using their Google / Yahoo! sign-in credentials.

2. Is my Google/Yahoo! password stored in Zoho?

No. Zoho does not have access to users' Google / Yahoo! password. We only store your respective email addresses for the purpose of identification. 

3. Why do I need to choose a Zoho username when signing in with Google/Yahoo! credentials?

Users are required to choose a Zoho username as a one-time operation when accessing our services for the first time using Google/Yahoo! credentials. Username is also needed by Zoho for providing @zoho.com email addresses.

4. I already have a Zoho account with my existing Google/Yahoo! email address. How will the Google/Yahoo! signing work in this scenario?

Users who have already set up an account with us using their Google/Yahoo! email address will be directly logged in to Zoho after entering their login credentials in the main Zoho sign in box. In case you are accessing Zoho by clicking the Google/Yahoo! ID links at the bottom of the sign in box, you will be redirected to Google/ Yahoo! for authentication.

5. If I log out from Zoho, will my Google/Yahoo! sessions also expire?

No. You need to explicitly 'Sign out' from your Google/ Yahoo! accounts also.

6. Is there a way to import my Google/Yahoo! contacts to Zoho?

Yes. Users who wish to upload their Google/Yahoo! contacts to Zoho can do so by following the steps as mentioned below:
  • Click on My Account link present at the top right corner from any of the existing Zoho Services that you are in. 
  • Once you are directed to your accounts page, click on "Contacts" present in the left-side panel 
  • Your existing contacts will be listed with an "Import" button above it. Click on the import button to have your contacts uploaded to Zoho.
NOTE : In case you are already logged in to your Google account, the contacts will be automatically fetched into Zoho. However, for Yahoo, you need to authenticate yourself by giving the email-id and password. Please be informed that the password is never stored in Zoho sessions/database.

7. Are my contacts automatically synced with Google/Yahoo! contacts?

No. You need to explicitly click the "Import" button in order to sync your contacts with Google/Yahoo! account.

8. How do I link my existing Zoho account to Google/ Google Apps/ Yahoo! account?

If you wish to link your existing Zoho account with your Google/ Google Apps/ Yahoo! account, please do the following steps as mentioned below:
  • Log on to your Zoho account at: https://accounts.zoho.com/, click on the 'Profile' tab and 'Email Address' link present on the left-hand panel.
  • Your primary email address will be displayed along with the "Add New Email" button. 
  • Click on the "Add New" button, enter your Google/ Google Apps / Yahoo! email address & your current Zoho password. 

    Note:
     In case you do not have a Zoho password for your account, you can create one by directly browsing to  https://accounts.zoho.com/password
     and submitting your "Email Address" registered with Zoho. This will send you a email with password reset link, follow the instruction in the mail to set the Zoho account's password.

  • Once done, your Google/ Google Apps/ Yahoo! email id will be added as a secondary email address to your Zoho account. Henceforth you can directly login to your existing Zoho account using Google/ Google Apps/ Yahoo! Sign In.

Please refer to the image below for details.

 


9. Can I access Zoho services using Google Apps account?

Yes it is possible to sign in to Zoho services using Google Apps(hosted) accounts. Google now supports OpenID authentication  for Google Apps(hosted) accounts also. For details please refer ,

https://developers.google.com/google-apps/sso/openid_reference_implementation#cpanel


10. How can I remove my openId Mapping?
 

  • To Remove openID mapping :
    • Log on to your Zoho account at: https://accounts.zoho.com/, click on the 'Settings' tab >> 'Linked Accounts' link and then on 'Remove OpenID Mapping' button
    • Your OpenId mapping will be removed.

    Please refer to the images below for details:

 





11. I got "Oops! We are confused" error during SignIn. How can I resolve?

 

The above issue occurs when the system finds that your Google Email address has been changed and there are two different Zoho accounts exist with your previous email address(say jack@zohoaccounts.com) and current email ID(say jack.russell@zohoaccounts.com). 

Please go through the various solutions to overcome this problem.

Solution #1: Close one of your Zoho Accounts and login to Zoho with the other Email address via Google Apps.

Solution #2: If you want to continue with the Zoho account (jack@zohoaccounts.com), then change the primary email ID for jack.russell@zohoaccounts.com to any of your personal email ID. Remove the email ID jack.russell@zohoaccounts.com. Read more about changing email ID.

Solution #3: If you want to continue with the Zoho account (jack.russell@zohoaccounts.com ), then remove the OpenID mapping for jack@zohoaccounts.com. Read more about removing the OpenID mapping.

To Login to your account Reset your password.



Note: The Google Federated Login Service is disabled by default for Google Apps Premier and Education Editions. The domain admin can enable it from the Control Panel at http://www.google.com/a/cpanel/<your-domain>/SetupIdp

 



1. What is Username?

The username identifies a unique user of Zoho. It can be your name or any combination of letters & numbers that you wish to have provided that the name has not been taken by someone else already registered with Zoho. In that case you will get an exception "Username already exists" and will be asked to provide another unique username.

2. What is Email address?

Email address identifies a location that is used to send and receive mail. New users registering with Zoho need to enter their email address, as a confirmation mail along with a link is sent to this particular address which the user is supposed to click within 7 days to confirm an account with us. Also remember that all communications on sharing of documents/sheets/presentations, notifications of reminders in case of Zoho Planner and all other service specific alerts will be mailed to the email address that you specify at the time of setting up an account with Zoho.


3. What is Image Text?

The 'image text' (also called CAPTCHA) is a series of random letters & numbers that are displayed in an image. As part of the registration process users are asked to key in the text present in the image. We do this to ensure that only genuine users are signing up for our service and thus prevent automated programs/spammers from repeatedly signing up. Please refer to the image below for details. The 'Image Text' field is filled up with the set of characters/numbers to the right and shown with borders around it.

4. I have successfully set up an account with Zoho but did not receive the confirmation mail. How do I resend it again to my Email Address ?

There may be some instances when the confirmation mail that we send as part of the registration process is not received by the new user to their Email address with which they registered with Zoho. The reason could either be attributed to the users providing "incorrect email address" when signing up or the mail being filtered as spam/finding their way to the bulk folder. If the email address is not confirmed it will be enclosed in a pink band along with the resend confirmation button next to it. To resend the confirmation mail again please do the following steps as mentioned below:

  • Log on to your Zoho account at: https://accounts.zoho.com/ and click on the 'Profile' tab >> 'Email Address' link present on the left panel. See whether you have given your correct email address without any spell error. If the email address is incorrect, please click on the "Edit" link to the right of it, enter the correct email address, your current password in the text box that shows up and press "Update" button.
  • In case the email address is correct, simply click on the 'Resend Confirmation Mail' button next to it and click "Send Mail", you will get the message in a band conveying that the confirmation mail has been sent successfully. Refer to the images below for details

Edit/Change email address

  • Log on to your Zoho account at: https://accounts.zoho.com/ and click on the 'Profile' tab >> 'Email Address' link present on the left panel >>  click on the "Edit" link to the right
  • Enter Your new Email Address and Password in the test box that shows up and press "Update" button.
  • A mail will be sent to new mail address click on confirm link.
  • If you didn't receive mail, click on the 'Resend Confirmation Mail' button to receive the confirmation mail again to your new email address.
 

 

 

Resend Confirmation Mail


Add a new email address
  • In case you wish to retain the existing email address and wish to add a new one, please do the following steps:
    • Log on to your Zoho account at: https://accounts.zoho.com/, click on the 'Profile' tab >> 'Email Address' link and then on 'Add New Email' button
    • Enter a new email address in the text box and click "Add". It will get added as your secondary email address
    • Click on the 'Make Primary' text link of this new address. Enter your account password and hit the 'Make Primary' button
    • The new email address you gave will get added as the primary address. Now click on the 'Resend Confirmation Mail' button to receive the confirmation mail again to your new email address.

    Please refer to the images below for details:

Set the new email address as primary

Click on "Resend Confirmation Email"


5. I get an "Invalid Confirmation !" message when clicking on the confirmation URL that was sent to my email address . What's wrong?

New users signing up for Zoho Services have to click on the confirmation link within 7 days of receiving the email from us. If for some reason users click on the confirmation link after 7 days they get an "Invalid Confirmation!" message. In that case users can confirm their account again by resending the confirmation link to their email address with which they had set up an account with Zoho.

6. I can't sign in to Zoho account even after entering details. What am I doing wrong?

If you are not able to sign in to the Zoho account, the most probable reasons are:

  • Either the Zoho account ID (user name or email address) is incorrect.
  • Or you have keyed in an incorrect password (remember, the password is case-sensitive).
  • Please check if your Caps Lock button (On/Off) in the keyboard before typing in your password.

Other reasons include:

  • Javascript/cookies not turned on in your browser
  • Not supported browser/OS version (All Zoho applications work well on Firefox 1.5, 2.x, 3.x and Internet Explorer 6, 7, 8)

7. I have lost/forgotten my password for Zoho account. How do I reset it ?

In case you have lost/forgotten your password, use the "Forgot Password?" link available at any of the Zoho services login page (ex: http://writer.zoho.com/), enter your "Email Address" with which you had set up an account with Zoho, the "image text" that appears on the form and press the "Request" button. You will be getting a mail with a HTML link clicking on which you can choose a new password for your Zoho account. Please refer to the image below for details:

8. I wish to change my password for Zoho account. How do I go about it ?

Users can change their password for Zoho account by doing the following steps:

  • Browse to the Zoho accounts page by clicking on the following URL : https://accounts.zoho.com/
  • Enter your Zoho accounts page by providing proper login credentials (username/password). 
  • Alternately you can click on "My Account" link present at the top right of any of the Zoho services to access your Zoho account.
  • Click on the 'Profile' tab > "Change Password" link to change your password

9. I have already signed up with Zoho Writer. Do I need to sign up for other Zoho services separately ?

With Single Sign-on (SSO) feature already implemented, all the existing users and new users registering with Zoho can access the following Zoho services - Zoho Writer, Zoho Sheet, Zoho Show, Zoho CRM, Zoho Planner, Zoho Creator, Zoho Notebook, Zoho Meeting, Zoho Projects, Zoho Wiki, Zoho DB & Reports and Zoho Chat - with a single user name (or email address) and password. 

10. How do I change the 'username' of the registered Zoho account ?

'Username' of a registered Zoho Account cannot be changed. If you require a Zoho account with a desired username, you need to register a new account only.
 
11. How do I close my Zoho account?

There are two types of account in Zoho - Personal and Business. Here's how you can go about deleting them in Zoho:

Personal Account:

For deleting personal account in Zoho please do the following steps as mentioned below:
  • Login to your Zoho account at: https://accounts.zoho.com/ with username & password, and click on the 'Close Account' link present at the bottom of left-side panel.
  • Once you click on the "Close Account" link, you will be asked to enter the password again along with the reasons for switch.
  • Enter password, select reasons for switch and then click "Close Account" link to permanently delete your zoho account.
Note : Please be cautioned that once you delete an account, all the information/data associated with your account and Zoho services will be lost.
 

Please refer to the image below for details:

Delete Personal Account

Business Account :

Zoho Business is an integrated platform containing business centric applications ranging from communication, collaboration and office productivity to customer relationship management, project management and live meeting/web conference. Zoho Business being an application specifically designed for organizations, signing up and creating a single account is sufficient for whole organization. Once an account is created for the organization, the administrator (the user who signed up and created an account in Zoho Business) can add other organization members in Zoho Business as users. The administrator also has the privilege to disable or remove a certain user from business account in case he leaves the organization. 

Zoho Business provides a control panel feature for administrator of an organization using which he can manage users, groups and domains. For deleting a user from an organization please do the following steps:
  • Login as an administrator at: http://business.zoho.com and click on "Control Panel" at the top right.
  • The control panel will list data related to organization, user management, domains and organization groups on the left-side panel.
  • Clicking on "User(s)" link, present in the left-side panel under "Control Panel", will list all the users in the organization along with their status as active/inactive.
  • To delete a particular user, select the check box to the left and click on "X" image under "Action" heading to remove him permanently from the organization.

Please refer to the attached images for details :

Click Control Panel 

Click Control Panel


Organization's User List


Organization's User List


NOTE : In case you still face any issues in signing up or accessing your Zoho account, do write to us at support@zohoaccounts.com



aboutface5 621 - days ago 
i haven't received the email yet
Guest 617 - days ago 
I am confused. I want to use ZOHO's email service, ie set up a new email address with ZOHO.
But Email doesn't appear to be listed as a service. Do you still provide email?
When I did find an email section, it was just for my existing email with Google.When I try to enter a new Zoho email address I get an error message.
Hi,

To assist further, please provide the user details.

Thanks
Viji
neilclappison 615 - days ago 
i have set up a zoho account as i want to join onto our company profile, how do i search for them one my account is set up??
Hi,

Please let us know which Zoho service you are referring.

Thanks
Viji
m (Guest) 607 - days ago 
linda
Hsiung K 603 - days ago 
Please tell me if the documents/spreadsheets that I upload to my Zoho Account are not publicly available even through a search engine, unless I expressly "share" a particular document with named person or make it public. Thank you.

Hsiung
Lights On Learning 603 - days ago 
Hi, I am using Zoho Invoice. I changed my email ID and at the top of my screen, it shows the updated email. However, if I try to email invoices, it still shows as sending emails under my old email ID. How can I fix this? Thanks!
myeric 596 - days ago 
How do i change language from korean to english?
davidmirelesb 590 - days ago 
how can I open an other project with other associates
Prasanna Udhayanan 589 - days ago 
@davidmirelesb,

You can make use of the SIGN UP FOR FREE option available at "http://www.zoho.com/projects/" to create a projects portal and get started with a project.
sqtargentina 579 - days ago 
I want to upgrade my account. I have a free one and want the paid one. How can I do it? Where I need to go to pay? Thanks
Tracy Lamb 572 - days ago 
I've tried to send an e-mail to a client but says I need to 'verify my e-mail' first and says that it sent me an e-mail but haven't received it and need to start e-mailing people!!! Please let me know how to get this sorted, thanks
Maxine Welford 572 - days ago 
I'm confused. I've already verified my account and I don't have the option to resend email but it's showing as if I am still unverified?
Steve Bonrepos 564 - days ago 
I have a group [I'm the owner] and I want to know how the other member of the group can access the spreadsheet.
dstv installations cape town western cape
lb (Guest) 538 - days ago 
How do we create an account if we do not have any email accounts?
David_one (Guest) 536 - days ago 
how do I add holidays to my calendar?
Guest 531 - days ago 
Mahamudmusa1@gmail.com
subrata.deb 522 - days ago 
I want to receive inputs from persons through my newly created FORM. How to provide access to the form that I have created in zoho. what is the address.
please any one there.
subrata.deb 522 - days ago 
please e-mail the details to deb.subrata@gmail.com please
jam_ball 515 - days ago 
I do not want to use zoho sites. can i delete my site?
please email jamiebally@hotmail.co.uk with the answer
from Jamie
ryan@falbros.com+(Guest) 506 - days ago 
How do i do a master reset back to the deault CRM
Guest 491 - days ago 
Nice wiki...
kami (Guest) 482 - days ago 
my zoho mail cant receive any email? do i need to setup MX Records or something
Please charge our account immidiatly we have sent credit card detail again i am unable to pay direct there is no option to pay you direct if auto payment please tell how to manual pay you
heller@deepsoft.com+(Guest) 432 - days ago 
I got the welcome / confirm E-Mail, but because I use a *plain/text* E-Mail client (and NO I WON'T USE A HTML CAPABLE e-mail client), but the confirm link was missing. Your confirm e-mail generating code *fails* to put the URL in the plain/text alternitive. What can I do? I *just* want to post a question in the jQuery forum. It looks like the jQuery forum is off limits to me...
Not a customer yet, I think I will become one, but I'm trying to figure out what are the prices for you services. Could you plase point me to the page that describes what are you charging for certain services and what services are free? Thks
Guest 420 - days ago 
Whenever I try to sign up for a new account, it says that it's down and to come back later. I've tried to sign up multiple times and it stills says to come back later. What should i do to solve this
Guest 407 - days ago 
looks like this service chews, I tried to sign up and I need another email ???? if I had other email accounts I would not need this crap
Guest 407 - days ago 
this is probably a user password harvesting site
Mirko / 2p Schmidt 404 - days ago 
Hi there,
i can't find a link to download my zoho invoices (about amounts payin to zoho)...
and i can't find any link to manage my licences. thats too tricky and close to not beeing trustworthy. the build in steps to manage licences are shady. please send me the direct link to manage my licences!
thanks
my we page is on line (free version) but pictures are not opening
squelchcc.gmail.com (Guest) 394 - days ago 
$500
squelchcc.gmail.com (Guest) 394 - days ago 
PayPal into squelchcc@gmail.com $500
Guest 394 - days ago 
did squelchcc@gmail.com get pay funds $500
Guest 383 - days ago 
I have just entered my e-mail in Zoho, but where is the e-mail I have to use to send something? Thanks.
Sujatha Rajesh 381 - days ago 
I would like to change the credit card information of my account on file. Where do I make this change on Zoho Invoice?
Stacey Lazar 375 - days ago 
I am trying to sync my calendar with zoho calendar, however when I sign in to zoho > settings> there is no SYNC button on the left side as directed?? I paid for zoho invoice and I LOVE it!!
suzannedinter 363 - days ago 
I would like to set up a group but I get "error setting up a group" message. Please help. Thank you.
KamikaZEN (Guest) 359 - days ago 
Is there any way to retrieve a lost admin username?
queen_santol 344 - days ago 
hi, please advise what to do. I cannot access my email but the chat feature is ok. There is an error "Account is disabled" encountered when logging-in to mail.
geniwon@hanmail.net+(Guest) 343 - days ago 
Hello, I couldn't log in ( says pw invalid ). I clicked 'forgot password' link and followed instruction, but I cannot get the email message from zoho.
Yogi Schiller 342 - days ago 
I can not get into my account Yogi@schillercorp.com
Guest 341 - days ago 
I can get into my zoho account with the username fanzeyuan2013gt, but it shows my account is disabled when i sign into the mail. Please show me how to fix it.
mt0001@mail.ru+(Guest) 337 - days ago 
I've forgot the answer for question to restore password.
What to do?
Thanks!
Guest 335 - days ago 
How do I validate my registration with Zoho???
Guest 335 - days ago 
when zoho says they need me to validate my registration...which one are they talking about..registration with zoho??? or registration of my new domain???
Thanks
Guest 316 - days ago 
We want to login, but we don´t know the email. What can i do? Maybe is infra@coquelux.com.br or tecnologia@coquelux.com.br. Thanks in advance.
HelenButcher 278 - days ago 
Can you please tell me if Zoho online communications are protected with SSL encryption technology and whether or not data storage and collection is compliant with the European Safe Harbour agreement? There have been issues where American based companies are not subject to/compliant with the same data protection legislation that is in the UK and so not considered appropriate for use here for the collection of personal and sensitive data?
z4661s 273 - days ago 
i created a ZOHO account but did not get a ZOHO e-m address
Dee (Guest) 241 - days ago 
i set up a zoho email address but forgot my password. How the hell do i reset the password when you send the reset link to the email address i need the password reset for and can't access? Are you serious?
douglaspotts26 230 - days ago 
I keep trying to create a writer (word proc) letter but a loader screen appears but does not disappear. page freezes and application does not appear. Does not happen with spreadsheet or others. What am I doing wrong.
Dear zohocorp. I forgot my password and the answer for the Security question fashionable name

When enter to the link
https://accounts.zoho.com/password?DIGEST=f8ca4ecdfd181733e81cf427e05d0a7ed698ff3d4b9884483ad037a0a69a104b56c56986ff75ec7ec27fbed84abf94f2bcf6ebadcfb5c580243fa7752e7e10f8

They asked me about what is the Security question fashionable name, but I forget the answer too, could you please help me to restart the security question too in order to Reset the password

Could you send me the procedure to restart the security question and then Reset the password
I signed in as administrator first, but then employer signed in as an administrator and entered a lot of information. How do we combine the information and not loose what she put in?
Thanks,
stellyes 182 - days ago 
Your Zoho site sucks. It is too complicated to get started and just get free email which is why most people sign up. Its nice to have a bunch of other services but its just frustrating to get core email up and running much less figure out all the extras.
southsudan 176 - days ago 
southsudan@riekmacharpresident.net
immortalraghavan 160 - days ago 
After creating the account I confirmed it from my inbox but still I keep getting "your email address is not confirmed" when I enter into "email marketing"
I have been using the Zoho Invoice service. At first I used s001116@hotmail.com as the sender when emailing the invoices to
my customer. Later on this hotmail account got hacked so I deleted the hotmail account as primary email. Instead I entered this
gmail account I am using. But still now I do not see the gmail account at the drop down menu for the sender email, instead I can only choose the hotmail one. Is there a way I can send out invoices with my gmail email account? Thanks.
I signed up and now try to get the thing working. However, when signing in, I am asked to verify my E-mail, Now I would do that gladly, if this announced E-mail would ever arrive here. I tried a number of times but never received a mail (and yes, I did check my spam folder). How to proceed from here?
Christopher Drury 142 - days ago 
How do I get a VAT receipt for the Zoho Invoices / Payments my company has made to you?
shu.victoria 128 - days ago 
Signed up this morning to try Zoho Docs, found that I can't type Chinese punctuations. Please advise.
lillian 123 - days ago 
Dear Zoho Corp., my mail box was blocked for sending out emails because I got over 10 mail delivered failure. How can I resolve this problem ?
Bobby Childs 110 - days ago 
How does one post a signature on ZOHO?
gomesjcd 104 - days ago 
I want to setup a group and when I complete the create a group page I can't find a way to save it. What am I doing wrong?
leebplumbing 83 - days ago 
am i only allowed to invoice 5 people?

Thanks Lee Beuzeval LB Plumbing
Jennifer Matthews 65 - days ago 
I need some help please! I registered my domain with a registrar...then transferred it to word press so had to update the DNS to do this. Now in registering for email with zoho in order to verify my domain name i need to change the DNS again...will this not mess up my transfer to word press?? Is it possible to be doing these two seperate things??
David Bennett 64 - days ago 
for the last month I had access to a task bar at the top of the zoho home page where I could access tabs like leads, clients, etc.

It has disappeared. Please HELP!!
sales 60 - days ago 
My phone number is not displaying in the invoices?
How to set it displayed in it.
Fandy candra (Guest) 49 - days ago 
i can't reset password but i'am make this email domain one this is admin@fmshop-id.com, why i'am can login in the email doamin?
Guest 46 - days ago 
How do I reset my password when you send to link to reset it to my zoho email account?
Guest 43 - days ago 
Can't create a zoho mail account unless you already have another mail account somewhere else?? I just need an e-mail account; what since does it make that you can't setup a mail account unless you already have one. So...should we assume that zoho is not interested in new customers...just taking other companies' existing customers; since you can't setup an account unless you already have one with someone else??
I want to close my account and the area for closing it is not allowing or accepting text (my password or anything else) to be entered
schockman 32 - days ago 
How in the HECK do you change your Credit Card information for Payment? I've been looking for 15 minutes under all my settings. I don't like what is happening to ZOHO. Too many changes and there is no flow anymore.
silvia.villalba 28 - days ago 
Hello there!! Is there any way to introduce the initial balance for Banking in Zoho Books?? Thank you
office 28 - days ago 
Hello there! When I categorized manually a payment Zoho doesn't let me change or delete it. How can I do it? Thank you
kpaul 6 - days ago 
received the confirmation email and followed the link but still does not let me in?
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